128: HyperConnect: Transforming Call Center Efficiency and

course

128: HyperConnect: Transforming Call Center Efficiency and Productivity

About the Course

Learn how to navigate your HyperConnect timeline, voice and messaging capabilities, and AI analysis to help accelerate your business growth by crafting a seamless front desk experience.

Course Categories

3.Add-ons

HyperConnect

Course Progress

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Course Outline

Get Started on HyperConnect
1. Introduction to HyperConnect for Call Centers
2. Tour HyperConnect for Call Centers
Daily Operations on HyperConnect
1. Flow of Daily Events
2. Manage Appointments from the Call Center
3. Messaging on HyperConnect from the Call Center
4. Try it Out - Book Appointment in HyperConnect
HyperConnect Voice
1. Manage Incoming Calls from the Call Center
2. Call Log Analysis for HyperConnect Call Centers
AI Powered Insights
1. AI Powered Insights
HyperConnect Configurations & Dashboard
1. Configurations for HyperConnect Call Center
2. HyperConnect Call Center Dashboard
Appendix
1. Credentials for Practice
Progress and Feedback Tracker
1. Your Opinion Matters
2. Milestone Checkpoint