This course provides a comprehensive walkthrough of Zenoti's SmartBot, equipping users with the knowledge to configure, manage, and optimize the chatbot experience for guests. Designed for administrators and front-desk staff, the course covers both foundational setup and advanced features to ensure seamless automation and improved guest interactions.

Key Topics Covered:

• Navigating the SmartBot Self-Serve Admin Console

• Configuring Web Bot Settings to align with brand and service flows

• Creating and editing SmartBot Prompts for effective communication

• Managing Agent Handover using the ezConnect feature

• Interpreting data through the SmartBot Analytics Dashboard

• Creating, editing, and publishing FAQs to automate guest queries

• Enabling Deposit Collection for services via SmartBot

• Managing Upcoming Appointments through the bot interface

By the end of this course, learners will be able to independently manage SmartBot configurations and leverage its features to enhance automation, reduce manual workload, and provide a superior guest experience.